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I Built an AI Customer Support Agent Using Make.com (No Tidio)

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Sahin AhmedĀ Ā verified-tag

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Oct 17, 2026

# I Built an AI Customer Support Agent Using Make.com (No Tidio) In this tutorial, I build an AI customer support workflow using Make.com. The demonstration shows how an incoming question can be passed to an AI agent, answered using approved business information, and returned automatically through a webhook. **In this video:** - Create a Custom Webhook in Make.com - Capture a customer question - Configure an AI agent with business instructions - Return the AI response using a Webhook Response module - Test the workflow with different customer questions - Understand the limitations of an AI support backend **Tools used:** Make.com, Make AI Agents where available, and Postman for testing. **Need an AI automation for your business?** I help businesses explore practical AI automation solutions to streamline repetitive tasks and customer support workflows. šŸ“… **Book a quick discovery call:** https://calendly.com/sahinahmed9360/new-meeting **Important:** This tutorial uses a fictional business. The workflow shown is an AI support backend, not a complete website chat widget. A customer-facing interface and additional security controls are required before real-world deployment. Subscribe for practical tutorials on AI agents, no-code automation, and building useful systems for small businesses. #MakeCom #AIAgents #CustomerSupportAutomation

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